Returns & Exchanges

Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if you are unsatisfied with your equipment or receive a damaged item, we are here to help.

Return Process

• 1.
  Initiate Request

  Email our support team with your order number and a photo of the item if it arrived damaged.

• 2.
  Verification

  Our team will review your request within 24 hours to determine eligibility for a refund or replacement.

• 3.
  Return Shipping

  For non-perishable equipment, we will provide a prepaid shipping label for you to return the item in its original packaging.

• 4.
  Refund Processing

  Once received, we will process your refund or ship your replacement within 3 business days.